Frequently Asked Questions

Call us or book online and we will get together to decide exactly what trip and when you would like to go.  We will answer any questions that you might have.

On booking, we will collect your payment in advance to reserve your canoe and dates which will mean that you have agreed to our Terms and Conditions. You will then be sent an email with confirmation of the exact meeting times and places.

Should river conditions be unsuitable (our decision is final), we will monitor and keep in touch with you.

In the unlikely event that your trip is postponed we shall arrange a suitable alternative for you.

On the day of the trip

 Most of our hires start and end at our cabin in Henley, just turn up at your time of hire (or 10-15 mins early if possible). No need to wear anything special, try not to wear demim or cotton.

 We will meet at the agreed place and you will be given a quick safety briefing before you go on your way -all participants must be present to be able to go in our canoes (for insurance reasons)

We will arrange a time to meet towards the end of the day and we will be available on the phone during the day should you be running early or late.

It’s that simple!

 We will supply you with lots of useful information for your trip so that you get the best out of your adventure. We’ll also supply you with dry bags for your ‘bits and bobs’ should you need one too.

Traveling on the River Thames is relaxing, interesting, and fun and we plan to make sure that you have the best time.

Not at all. You’ll get a quick lesson and will pick it up really quickly!

Yes! 5 Years and upwards.

Yes. All passengers will be required to wear buoyancy aids at all times and if you follow the simple river rules and our safety advice you’ll be completely safe! Our canoes have been selected to be very stable too. 

We supply your canoe, paddles and buoyancy aids for all participants.

We think that 2 miles per hour is an achievable pace in our canoes, Obviously some will be faster than others. We think that 10 miles is the maximum in a day for amateur paddlers. This also gives the chance to stop a few times and take in the scenery and take refreshments. Rushing on the river is never a great idea!

A maximum of three adults or two adults and two children.

Call us to discuss. We would hope to accommodate if we possibly can, and if not can suggest alternative specialist adaptive boats that will allow all people to experience the joy of the river.

Probably best not to bring your dog as you need to be concentrating on controlling your boat, but you can call us to discuss.

We are governed by the Environment Agency river conditions for our insurance purposes. So if the river is on yellow or red board, you cannot go in our canoes.

You can do either! We would suggest that you paddle through the locks when the lock keeper is on duty and portage if the lock is unmanned.

We hold £5m PL insurance (please contact us for further details). For more technical questions regarding cancellations, payments, refunds and deposits we suggest you take a look at our Terms and Conditions.